Privacy Policy

1. Introduction

Charlie Detailing B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Vehicle Information: Make, model, year, license plate number, and service history
• Appointment Details: Service preferences, scheduling information, and special requests
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Communication Records: Messages, calls, and correspondence with our team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search terms
• Operating system and device identifiers

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide automotive detailing and storage services
• Communication: To respond to inquiries, schedule appointments, and provide customer support
• Business Operations: To manage bookings, process payments, and maintain service records
• Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect our business, customers, and property

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email communication
• Website hosting and maintenance
• Customer support services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal proceedings or government requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Investigate potential fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under applicable data protection laws (including GDPR), you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website usage and, with your consent, measure advertising results. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

We use Google Analytics for website analytics and Google Tag Manager to manage tags. With your consent, the Meta Pixel may be used to measure advertising results and website conversions. Analytics and marketing storage remain disabled by default until you give consent.

You can change your choice at any time through Cookie settings at the bottom of the website. You can also control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Customer Records: 7 years after last service for tax and business purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months from collection date
• Support Communications: 3 years for quality assurance

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Data Protection Officer: For specific privacy concerns, you may also contact our Data Protection Officer at dpo@charliedetailing.nl

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.